Crawling the web for any related open source project brought me some...well, actualy plenty of choices:
- Bluetail Ticket Tracker (BTT)
- Double Choco Latte (DCL)
- GNATS (aka PRMS)
- Job Control System (JCS)
- Open Track
- PHP HelpDesk
- Request Tracker (RT)
So, it was the time to choose........hmm..............nevermind, I just picked both.
Being quite a coffee geek, I went first with DCL. After wrestling with postgresql, and set it up, I felt that this animal was so buggy and relatively unmaintained that I had to abandon it.
The setup of RT was done somewhat easier, as its documentation spread over the web. I felt that RT was much more mature since it had been around for longer period. However, I felt the administration was a bit kludgy. I also disliked the user interface style. Rather than customizing it, I decided to continue my journey in searching trouble ticketing system apropriate to my work.
So...here I am....
Back with manualy logged troubleshooting,.... with pen and papers scattered troughout my desk.